Frequently Asked Questions

Product

What makes the jewelry waterproof and tarnish-free?

Our jewelry is waterproof and tarnish-free because it’s made from high-quality stainless steel, known for its durability and resistance to rust.

For our 14K gold-plated pieces, we use PVD plating technology to create a protective layer that prevents tarnishing, even with daily exposure to water. PVD plated jewelry has shown to be more durable than traditional gold plating or gold gilded jewelry.

Plus, we back it with a lifetime color guarantee—if it ever tarnishes, we’ll replace it!

How can you guarantee a lifetime color warranty?

We guarantee a lifetime color warranty because we use durable stainless steel and advanced 14K gold PVD plating technology designed to resist tarnishing.

Our materials are rigorously tested for long-lasting quality, and if your jewelry ever loses its color, we’ll replace it.**

Simply ship the piece back in exchange for a brand new piece of the same style (or of equal value if the style has been discontinued).

**Our warranty only applies to metal pieces and excludes pearl jewelry. Pearl jewelry requires more care and pearl colors may fade over time. Pearl smoothness may deteriorate if exposed to acid, as pearls are a form of calcium which is naturally occurring.

Can I wear this jewelry while surfing or swimming?

Absolutely! We wouldn't be called Surfers Jewelry if you couldn't swim or surf in our jewelry. In fact, our jewelry is also sweatproof and safe for your gym work-outs, too. This is why we like to say we're lifeproof.

Will your pieces bend out of shape?

It would be really really hard to with normal wear! Stainless steel is incredibly tough (for reference, stainless steel is the same metal that is used in bone screws and artificial joints)

Is stainless steel hypoallergenic?

Yes, stainless steel is hypoallergenic and safe for most skin types, making it a great option for sensitive skin.

What’s the difference between stainless steel and other metals like silver or gold?

Stainless steel is more durable and affordable than gold or silver and doesn’t require frequent polishing to maintain its look.

Ordering

What size should I buy?

Most of our jewelry is one-size with built-in extenders. If multiple sizes are available, a size guide is included in the product page. If you’re not quite sure which size is right for you, please refer to our size guides where applicable.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. Please refer to our return policy below.

Do you offer any coupons?

We reward customers with discounts automatically depending on their purchase size! Otherwise, no, there aren't any coupons for you to get a discount. We are a small business based in LA, thank you for shopping small!

Brand

Are you part of any sustainability initiatives?

Yes, we are proud members of the 1% for the Planet network. This means we commit 1% of our annual sales to environmental nonprofits such as Coral Gardeners working to protect our planet. By purchasing from us, you’re directly supporting efforts to preserve and restore the natural world—perfect for those who love and care for the ocean as much as we do.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Our products are shipped from LA, California, USA.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Can I return my item for a refund?

If you’d like to make a return, you have 30 days from your order date to request a refund.

To initiate a refund, go to our Refunds & Exchanges portal.  

Simply ship the product back and receive a full refund, minus the shipping cost and a $7 order processing fee. Your refund will appear back to your original form of payment once the product is received. Please allow up to 5 business days for the refund to appear.

  • Return Policy: If you are not fully satisfied with your purchase, you may request a return within [number of days, e.g., 30 days] of receiving your order. Items must be unused, in original packaging, and accompanied by proof of purchase.
  • Refunds: Once your return is received and inspected, we will notify you and process a refund to your original payment method. Refunds may take several business days to appear, depending on your payment provider. This refund does not include the shipping cost, and includes a $7 order processing fee back to your original form of payment once product is received.
  • Exchanges: Exchanges may be accepted on a case-by-case basis for defective or damaged items. Contact us to initiate an exchange if your product arrives damaged or defective.r
Can I exchange my item?

To initiate an exchange, go to our Refunds & Exchanges portal.  

Exchanges are only acceptable for unused/new products.