Refund policy
Exchanges & store credit
We want you to love your Surfers Jewelry. If a piece isn't the right size or vibe, you can exchange it (U.S. orders) or return it for store credit. We don't offer refunds to your original payment method, except in the cases listed below.
This policy applies to orders placed on or after October 17, 2026. Orders placed before that date follow the policy in place when you ordered.
How long you have
You have 30 days from delivery to start an exchange or store credit request. Items must be unworn, in original condition, and in original packaging. Credit or exchange may be reduced or denied for items that show wear or damage, or that are missing parts.
Your options
- Store credit (all orders): we issue an e-gift card for the value of the items you return (excluding original shipping). It never expires, and it's usually issued within 5 business days of us receiving your return.
- Exchange (U.S. orders only): swap for a different size, color, or style. If the new item costs more, you pay the difference. Orders outside the U.S. are store credit only; use your credit to place a new order.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, incomplete, or isn't what you ordered, or if we cancel or short-ship an item, we'll make it right with a replacement or a refund to your original payment method, including original shipping. This applies to all orders, including international. Start a request in the portal below, or email hello@surfersjewelry.com, within 30 days of delivery and include a photo. We'll send a free return label if one is needed.
Shipping for returns and exchanges
- U.S. orders with Checkout+: your prepaid return label is free, and your replacement ships free.
- U.S. orders without Checkout+: a prepaid return label is $9, and shipping on a replacement is $9. Both are deducted from your store credit or exchange value or charged at checkout.
- Orders outside the U.S.: we can't provide prepaid labels. Please ship your return at your own cost and email your tracking number to hello@surfersjewelry.com. Import duties and taxes are not refundable.
- Original shipping costs are non-refundable, except for damaged, defective, or incorrect items.
Checkout+ (Package Protection + Free Exchanges)
Checkout+ is an optional add-on at checkout. It protects your order against loss, theft, or damage in transit, and it covers your return label and replacement shipping for exchanges and store credit. Package protection takes effect once your order ships and is not refundable after shipment. Checkout+ is currently available in the U.S. only.
What can't be returned or exchanged
- Made-to-order apparel (sweatshirts and caps)
- Items marked final sale
- Gift cards and store credit
How to start a return or exchange
- Go to our Returns & Exchanges portal.
- Enter your email or ZIP code and your order number or tracking number.
- Select the items and choose exchange or store credit.
- Ship your item back. Please don't send anything back before you've started a request in the portal.
Where to send returns
Surfers Jewelry Returns
c/o Qerrius
600 Sonora Avenue
Glendale, CA 91201
United States
Questions? Email us at hello@surfersjewelry.com.
Right of Withdrawal (EU and UK customers)
If you live in the European Union or the United Kingdom, you have a legal right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. This right applies under the EU Consumer Rights Directive (Directive 2011/83/EU) and, in the UK, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. It is not affected by the exchange and store credit policy above.
To exercise your right of withdrawal, use this link: start a withdrawal.
You are responsible for the cost of return shipping. A prepaid label is available through the withdrawal portal and its cost is deducted from your refund. We will refund you within 14 days of receiving your notice or, if later, once we have received the goods or you have provided proof that you have shipped them back. Exceptions listed in Article 16 of the Directive (such as personalized items) apply.
